• Prefer to see patients by appointments.
• Walk in patients are welcome but there might be some waiting time.
• Appointments can be booked over the phone or through online booking system.

Upon arrival at the practice for your appointment, please inform the receptionist if:

• You have a Pension card or Health Care Card.
• Your child is to be immunised.
• The visit is a work-related injury.

The Practice is committed to providing you with the best preventative care possible. Practice staff will seek your permission to be included on reminder system and may issue you a reminder notice on occasion. If you do not wish to be part of this system, please let your doctor or practice nurse know.

A telephone interpreter or formal interpreter service may be accessed when required. please notify practice staff should this service be required.

Please notify reception staff if you are unable to keep an appointment to allow patients to be seen.

Unfortunately, due to the allowance for urgent cases and the potentially complex and unpredictable nature of medical consultations, waiting times can be prolonged. We understand that it maybe difficult to wait at times for various reasons, and we aim to achieve a balance between appropriate medical care and minimizing inconvenience. Staff will Notify you with rough approximate of wait times Proof

Please follow up with an appointment within the week for all results. Patients will be contacted by the practice nurse to follow up an appointment with their GP for any abnormal urgent results. For non-urgent results mostly a sms is sent to book an appointment. No results are discussed obver the phone or online by email due to PRIVACY reasons.

Please talk to the Practice Manager for any feedback/suggestions/complaints. You can also Contact the Health Care Complaints Commission, should you wish to make a complaint:
9219 7444 or 1800 043 159
Locked Bag 18
Strawberry Hills NSW 2012

We are unable to offer private health rebates for GP consultations except kids under the age of 6. To support Private Health rebates, we can supply a tax invoice upon request so that you may submit a claim with your insurance provider following your consultation.