Monday to Friday : 9am - 5pm | Saturday : 9am - 4pm

About us

Medclinic Family Practice is a medical practice in Brookvale, inside Priceline Pharmacy, Westfield Warringah Mall. All our staff are dedicated to treating and caring for our clients with complete professionalism.

New patients are always welcome and staff are always happy to answer or further explain any queries. We consider ourselves to be a part of the local community.

We are a fully computerised medical practice in accordance to the latest RACGP standards and equipped with the latest equipment and technology. All our policies and procedures comply with RACGP standards.

sep-iconAppointments:

  • We prefer to see patients by appointments.
  • Walk in patients are welcome but there might be some waiting time.
  • Appointments can be booked over the phone or through our online booking system.

Upon arrival at the practice for your appointment, please inform the receptionist if:

  • You have a Pension card or Health Care Card.
  • Your child is to be immunised.
  • The visit is a work-related injury.

sep-iconReminder System:

Our practice is committed to providing you with the best preventative care possible. Practice staff will seek your permission to be included on our reminder system and may issue you areminder notice on occasion. If you do not wish to be part of this system, please let your doctor or practice nurse know.

sep-iconInterpreter Service & National Relay Service for the Deaf :

A telephone interpreter or formal interpreter service may be accessed when required. please notify practice staff should this service be required.

sep-iconCancellations:

Please notify reception staff if you are unable to keep an appointment to allow patients to be seen.

sep-iconWaiting times:

Unfortunately, due to the allowance for urgent cases and the potentially complex and unpredictable nature of medical consultations, waiting times can be prolonged. We understand that it maybe difficult to wait at times for various reasons, and we aim to achieve a balance between appropriate medical care and minimizing inconvenience. Staff will Notify you with rough approximate of wait times Proof

sep-iconResults:

Please follow up with an appointment within the week for all results. Patients will be contacted by the practice nurse to follow up an appointment with their GP for any abnormal urgent results. For non-urgent results mostly a sms is sent to book an appointment. No results are discussed obver the phone or online by email due to PRIVACY reasons.

sep-iconComplaints:

Please talk to the Practice Manager for any feedback/suggestions/complaints. You can also Contact the Health Care Complaints Commission, should you wish to make a complaint:
9219 7444 or 1800 043 159
Locked Bag 18
Strawberry Hills NSW 2012

sep-iconOverseas Patients/Non Medicare card Holders:

We are unable to offer private health rebates for GP consultations except kids under the age of 6. To support Private Health rebates, we can supply a tax invoiceupon request so that you may submit a claim with your insurance provider following your consultation.

sep-iconFee information

Medclinic Family Practice is Private billing practice.

Consultation FEES must be paid in full by credit card, cash or EFTPOS on the day of the appointment.

If you make your booking through the HotDoc platform, you can input your credit card information through a secure method before you arrive at the Practice. 

Our reception can collect payment after your consultation, and you will not be required to wait to settle your account. 

If you did not book through HotDoc and have not provided your credit card information by the time you arrive at the Practice, you will need to return to Reception to pay your bill before you leave the Practice.

Bulk Billing is available to following patients provided they have a valid Medicare card or Private health insurance 

  • Children 0-6 years of age
  • Childhood immunisations included in the National Immunisation Program
  • Patients attending for Chronic Disease Care Plans and Government-funded health assessments. 
  • Pensioners